About Our Policies
CANCELLATIONS / LAST MINUTE RESCHEDULING
When you do not show up as scheduled for your appointment, it creates an unused appointment slot that could have been used for another client. We reserve the right to reschedule your appointment if you arrive later than 20 minutes past your appointment time. It is very important that you call 24 hours in advance to cancel or reschedule your appointment.
On your third last minute reschedule/cancellation, a fee of 20% of your services will be charged to your account. An invoice will be sent out and no future appointments can be made until the fee invoice is paid.
After three consecutive occurrences, we may elect to terminate our relationship with you.
If for any reason you need to cancel an appointment, please notify our office as soon as possible
NO CALL, NO SHOWS
If you do not contact us in advance and do not show up for your appointment, we will attempt to charge the card on file.
If the card cannot be charged, you will receive an invoice for the cost of your services. You will not be allowed to book until your invoice has been paid.
If you have more than (1) one occurrence within a year, we may elect to terminate our relationship with you.
Thank you for your cooperation in these matters. We look forward to being able to continue serving you!